liga367 Casino & Sportsbook FAQ

Account opening starts with email verification. You provide your email address, confirm the verification link sent to your inbox, and then enter your full legal name, date of birth, and residential address. Next, you upload a government-issued ID—passport, national identity card, or driver's license—for KYC verification. Our team reviews your documents; processing typically completes within one business day. Once verified, you select a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), make your first deposit, and your account is active. You can then access football markets, live-dealer tables, slot games, and esports coverage available in your region.

We require one government-issued photo ID. Accepted documents are a national identity card (KTP), passport, or driver's license. The document must be current (not expired) and show your full legal name, date of birth, and photograph. Upload a clear, well-lit image through the verification portal in your account settings. Ensure all text is legible and the entire document is visible in the frame. If your submission is rejected, the system will indicate the reason—for example, "image too dark" or "name does not match registration." Resubmit a corrected image. We do not accept screenshots, photocopies, or digital edits. Processing typically takes one business day after a valid submission.

Log in to your account and navigate to Settings. Under Account Preferences, you can update your email address, phone number, and residential address. To pause activity temporarily, contact our support team with your request; they will place a hold on your account for a specified period. During a pause, you cannot deposit, place bets, or withdraw funds. The pause remains in effect until you contact support to lift it. For permanent account closure, submit a request through the support portal. We will process your closure within one business day and return any remaining balance to your registered withdrawal method.

Yes. We support direct bank transfers to mobile banking, local payment, online payment, and e-wallet. During deposit, select your bank from the payment method list. You will be shown our receiving account details and a unique reference number. Transfer the deposit amount from your personal bank account to our account, including the reference number in the transaction memo. Once your bank confirms the transfer, the funds appear in your liga367 wallet. Processing time depends on your bank's clearing window—typically same-day for transfers within Jakarta, Surabaya, Bandung, and other major cities, or next business day for inter-bank transfers. For withdrawals, provide your registered bank account number and branch code; we initiate the transfer to your account subject to verification.

If a deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer does not complete, check your payment provider's app to confirm whether the transaction was deducted from your account. If funds were deducted but did not arrive in your liga367 wallet, contact our support team with your transaction ID and the date and time of the attempt. We will investigate with the payment provider and either credit your account or arrange a refund to your original payment method. For withdrawals that do not arrive, verify that your registered bank account details are correct and that your account has passed KYC verification. If a withdrawal is delayed beyond the expected window, contact support with your withdrawal request ID; we will trace the transfer with your bank.

Before placing your first bet, read our terms and conditions, which outline account eligibility, deposit and withdrawal procedures, and game rules. For football betting, understand the market types—match winner, over/under, handicap—and how odds are calculated. For live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger, familiarize yourself with the house rules and payout structures. For slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, note the return-to-player (RTP) percentage and variance. For esports markets covering Mobile Legends, Free Fire, and PUBG Mobile, check the tournament schedule and betting windows. Our support team can answer specific rule questions before you start.

Free bets and free spins are promotional offers credited to your account when you meet eligibility criteria—for example, after your first deposit or during a weekly cashback promotion. Free bets can be used on selected football markets or live-dealer games; free spins apply to specific slot titles. To claim an offer, log in to your account and navigate to the Promotions section. Select the offer, review the terms (including any wagering requirements or expiry date), and click Claim. The credit appears in your account balance or as a separate promotional balance. Use promotional credits before they expire; unused credits are forfeited. Terms vary by offer; read each promotion's full details before claiming.

Our support team handles English and Indonesian. Contact us via email, live chat, or phone during business hours. Response times vary depending on ticket volume and channel; live chat typically responds within minutes during peak hours, while email inquiries are answered within one business day. For urgent matters—such as a failed withdrawal, account lockout, or suspected unauthorized access—use live chat or phone to reach our team immediately. We do not offer support during public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi; support resumes on the next business day.